Privacy Policy

Effective date: 19 September 2025

Responsible party: Axiom Hydraulics (“Axiom”, “we”, “us”)

Contact for privacy requests: info@axiom.org.za, +27 11 334 3068

Physical address: Corner Bergvlei and Stellenberg Road, Wadeville, Germiston, Johannesburg, South Africa

1) Scope

This policy explains how we process personal information when you browse our website, submit enquiries or request quotations. We do not sell online. This policy reflects the Protection of Personal Information Act 4 of 2013 (POPIA).

2) What we collect

Contact details (name, company, role, email, phone) and enquiry content.
Business and delivery details relevant to quotations and services.
Website/device data (IP address, browser type, pages viewed, approximate location) generated by cookies or analytics.
Communications (emails, call notes) relating to support and sales enquiries.

3) How we collect

Directly from you (forms, emails, calls, in‑person).
Automatically via necessary cookies and, where implemented, analytics cookies or similar technologies.
From service providers or public sources where lawful and relevant to an enquiry or engagement.

4) Why we process (lawful bases under POPIA)

To respond to enquiries, prepare quotations and provide services (contractual necessity or steps prior to a contract).
To operate, secure and improve the website (legitimate interests balanced against your rights).
To comply with legal and regulatory obligations (including financial record‑keeping where applicable).
Direct marketing to existing customers regarding similar products/services, or otherwise with consent; always with an easy opt‑out.

5) Cookies & analytics

We use necessary cookies to make the site work and may use analytics to understand usage and improve content. You can control cookies via your browser settings. If we use optional analytics, we will seek consent where required and process data in aggregated form where feasible.

6) Sharing your information

Service providers under confidentiality and security obligations (e.g., hosting, IT support, analytics, email, couriers).
Manufacturers/distributors only as needed to support technical queries or quotations.
Regulators, law enforcement or courts when legally required.

7) Cross‑border transfers

If personal information is stored or processed using service providers outside South Africa (for example, cloud hosting or analytics), we will do so as permitted by POPIA (e.g., adequate protection via contract or law, your consent, or necessity for a contract).

8) Security

We apply reasonable technical and organisational measures (such as access controls, encryption in transit where applicable, and confidentiality undertakings). No system is completely secure.

9) Retention

We retain personal information only as long as necessary for the purposes above, applicable legal/financial record obligations, and the establishment or defence of legal claims. Thereafter we delete or de‑identify it.

10) Your rights

Subject to verification and lawful grounds, you may request access, correction, deletion, or object to certain processing; request restriction; and opt‑out of direct marketing. To exercise your rights, contact info@axiom.org.za.

You may also lodge a complaint with the Information Regulator (South Africa): Tel 010 023 5200 / 0800 017 160; Email enquiries@inforegulator.org.za or POPIAComplaints@inforegulator.org.za; Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.

11) Children

Our site and services are intended for business users and are not directed at children.

12) Changes to this Policy

We may update this policy periodically. Material changes will be highlighted on this page with an updated effective date.

13) Contact us

Privacy queries and requests: info@axiom.org.za or +27 11 334 3068